Complaints Canada
No matter what phase of life you’re in or how your business is growing, Blanket understand that you need peace of mind. We're here to make your comfort and protection our top priority by building trust through transparency. We take your complaints and feedback seriously. We understand that there may be situations that cause you to be dissatisfied with your experience. We invite you to communicate the reason for your dissatisfaction and will work with you to resolve the situation.
Step 1: Contact Blanket Customer Service
Contact the Blanket Customer Service department directly by phone or by email to explain the situation and share your reason for dissatisfaction. In our experience most issues can be resolved with in an short phone call or a quick email exchange. Our Customer Service team is here to help you and can be reached as follows:
Step 2: Contact Blanket’s Complaint Liaison Officer
At Blanket we strive to provide the best experience for our clients but if your find that your issue is still unresolved after being in contact with the Blanket Customer Service department please consider contacting our Complaint Liaison Officer. The Complaint Liaison Officer’s responsibility is to review your complaint and to raise the issue with Blanket Management with the purpose of getting to a fair solution. The Blanket Complaint Liaison Ombudsman can be reached by email at service@blanket.com.
Step 3: Contact an Independent Third-Party
If you find that you are not satisfied after following the Blanket complaint-handling process as described above you can contact one of the following organizations for an independent third-party review:
For unresolved complaints related to life and health insurance:
For unresolved complaints related to home, auto, or business insurance:
Step 4: Contact Your Provincial Regulator
After following the steps above, if you are still not satisfied, you can file a complaints with your provincial regulator. Contact the insurance regulator in your province or territory.